Jeff Carpenter
Building UX Teams | Scaling Design Ops | Driving Business with Design
Hi!, I'm Jeff.
I'm a Product Design (UX) Leader with deep experience driving business outcomes in Startups and Fortune 500 companies by establishing Design Operations, workflows, and best practices collaborating with Product, Engineering, Marketing, and Sales. Expertise across B2C, B2B, Enterprise, SaaS, Cloud, Web, Desktop, and Mobile.
Career Highlights
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Built 6 UX Teams from the ground up
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Led hybrid, remote, global teams of 5-50 people
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Designed omnichannel solutions for 5M Consumers
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Founded a UX Agency, grew to 50 people, $7M+
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Founded 5 companies
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15 Years Leading UX Design & Research Teams
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10 Years Executing Design Operations & Strategy
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10 Years Program Management
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6 years Crafting & Managing Design Systems
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B.S. and M.S. in Computer Science
Industries
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ECommerce
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Fintech
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Telecom
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AI/ML Ops
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Physical Safety & Security
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Law Enforcement
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Emergency Management
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Transportation
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Military & Defense
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IoT
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Smart City
Education
Masters of Science, Computer Science
Colorado State University
The VP / Director
Nielsen Normal Group
Bachelors of Science, Computer Science
Trinity University
Design Ops: Scaling UX Design and Research
Nielsen Norman Group
Expertise
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Team building, leadership, mentorship, and team development
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User-centered design and design thinking methodologies
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Strategy and execution for multi-product platforms
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Cross-functional Collaboration with Product, Engineering, Sales, and Marketing
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Data-driven decision-making with KPIs and OKRs
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Scaling Design Systems and operations in
high-growth environments -
User Research (Qualitative / Quantitative ),
Metrics, Customer Insights -
Design for SaaS, Enterprise Software,
E-commerce, Mobile , and B2B/B2C -
Design & Research Operations
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